What service response time is worth writing into the contract
Write response time as hours for a remote reply after inspection stops, days to arrive at the plant, and what happens if the time is missed. “Timely” cannot be enforced.
Write the response time as this: remote response within so many hours after inspection stops, arrival at the plant within so many days, and what happens if that time is missed. “Timely service” alone cannot be enforced. Set the arrival time from the stopped-inspection loss you can accept. Do not copy someone else’s contract.
Why it is judged this way
If the night shift stops and you wait until next week, that week’s goods have no inspection record. Put that loss into how fast the response has to be. If the spare parts are abroad, a fast response still has no lamp to fit, so the spares and the response belong together.
What to compare
| What you see | What to call it | What not to do |
|---|---|---|
| Remote hours and on-site days are written | It can be enforced | Write only a 7×24 slogan |
| Missing the time has no consequence | Add what happens instead | Sign |
| Common spare parts are not in the country | The response cannot help | Look only at the promised hours |
At job change or when a roll is opened
- Write the loss for each hour that inspection is stopped.
- Fill in the on-site days from that loss.
- Check where the common spare parts are.
